Privacy policy

At nexwave, we take your privacy seriously. This privacy policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services. Please read it carefully. If you do not agree with the terms of this privacy policy, please do not use the site.

Information we collect

We may collect information about you in a number of ways. The information we may collect through the website includes:

Personal information

Personally identifiable information, such as your name, email address, telephone number and company name, that you give to us voluntarily when you contact us or choose to take part in activities related to the website, such as contact forms. You are under no obligation to give us personal information of any kind, however refusing to do so may prevent you from using certain features of the website.

Derivative information

Information our servers collect automatically when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you viewed directly before and after accessing the website.

Analytics

We use Microsoft Clarity to help us understand how visitors use our site. Microsoft Clarity uses cookies and other tracking technologies to collect usage and performance data. This helps us to provide a better experience.

Use of your information

Having accurate information about you allows us to give you a smooth, efficient and customised experience. Specifically, we may use information collected about you through the website to:

• Respond to your enquiries and requests for information about our services.
• Email you about an enquiry you have made with us.
• Increase the efficiency and operation of the website.
• Monitor and analyse usage and trends to improve your experience of the website.
• Notify you of updates to the website.
• Offer services and recommendations that may be relevant to you.
• Request feedback and contact you about your use of the website.
• Resolve disputes and troubleshoot problems.
• Prevent fraudulent activity, monitor against theft and protect against criminal activity.
• Carry out other business activities as needed.

Disclosure of your information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By law or to protect rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential breaches of our policies, or to protect the rights, property and safety of others, we may share your information as permitted or required by any applicable law, rule or regulation.

Third party service providers

We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service and marketing assistance.

Marketing communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Cookies and web beacons

We may use cookies, web beacons, tracking pixels and other tracking technologies on the website to help customise the website and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that doing so could affect the availability and functionality of the website.

Security of your information

We use administrative, technical and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you give to us, please be aware that despite our efforts no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your rights

You have the right to request access to the personal information we collect from you, to change that information, or to delete it in some circumstances. To request to review, update or delete your personal information, email us at discover@nexwave.com.au. We will respond to your request within 30 days.

Contact us

If you have questions or comments about this privacy policy, contact nexwave at discover@nexwave.com.au.